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STANDARD LIMITED WARRANTY COVERAGE |
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| 1. |
Scope |
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General Motors India Private Limited, a private limited company incorporated under the companies Act 1956 and having its
Works/Registered office at Chandrapura Industrial Estate, Halol, District Panchmahals, Gujarat 389351 (“General Motors
India”) warrants that your new Chevrolet vehicle is free from defect in material or workmanship, subject to your compliance
with the following terms and conditions mentioned hereunder and other vehicle maintenance norms as mentioned elsewhere
in this service booklet.
Only an authorized Chevrolet retailer as mentioned in this booklet will make the necessary repairs, using new, re-conditioned
or re-manufactured parts with a view to correcting any defect covered by this warranty. |
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| 2. |
What is covered |
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Time and distance limits for New Vehicle Warranty coverage. |
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| Warranty Type |
Warranty Limits |
Other Warranties |
| A: General |
Three (3) years or 1,00,000 kms (whichever
is earlier) from the date of delivery
by a Chevrolet authorized dealer or the
date of first registration of the motor vehicle,
whichever occurs first. |
These parts are covered by other warranties:
- Battery (one (1) year) (covered by the battery manufacturer**)
- Tyres (one (1) year) (covered by the tyre manufacturer**)
- Audio/Radio (one (1) year)
(covered by the Audio/Radio manufacturer**)
See clause 5. |
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| B: Rust Through* |
Three (3) years from the date of delivery
of the motor vehicle or from the date of
first registration of the motor vehicle,
whichever occurs first. |
The warranty covers exterior body metal except:
- Items not covered by warranty listed in Section 3
- Exhaust pipe and fuel system rust
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* A hole through a body panel caused by rust / corrosion from inside to outside.
** Service / warranty shall be provided by the concerned equipment manufacturer
- The obligation under this New Vehicle Warranty is limited to the repair of the new motor vehicle at no charge by the
Chevrolet authorized retailer. For parts replaced during such repair the same warranty applies until the end of the New
Vehicle Warranty period as stipulated herein. All warranty claims expire at the end of the warranty period as specified
under Clause 2.
- Liability of General Motors India under this New Vehicle Warranty is limited to the value of the service, repairs/
replacement of parts found to be defective within the warranty period. Beyond servicing and/or repairing defective parts
in the vehicle, General Motors India does not undertake to replace the vehicle / or reimburse the purchaser by payment
of any money in respect of the vehicle purchased by them.
- Under the terms of New Vehicle Warranty, installation, free service will be provided only within the municipal limits of
the cities/towns where General Motors India has its service network, as elaborated elsewhere in this Service booklet.
This list of authorized retailers is subject to change/modification without prior notice. Service outside the municipal
limits specified above will be provided after charging the actual to and fro traveling and incidental expenses, as prevailing
from time to time.
- Necessary care and caution is taken in manufacturing of the vehicle, however, General Motors India shall not be liable
for any loss or damage caused to any article, property, death or disability caused to any human life arising out of fire,
electric fault, short circuit, accidental handling or negligent use of the vehicle. The maximum liability in monetary terms
shall be restricted to the value of the defective parts and / or value of services rendered only. Furthermore, the New
Vehicle Warranty, in no case, shall extend to the payment of any monetary consideration whatsoever, of the replacement
or return of the vehicle as a whole.
- The decision of General Motors India will be final and binding on all matters arising out of this New Vehicle Warranty.
- The owner should preserve the original Invoice for necessary verification and produce the same, as and when required.
- The optimum performance of the vehicle is under standard test conditions.
This New Vehicle Warranty is issued at Halol, District Panchmahals, Gujarat and competent courts shall have exclusive
jurisdiction over matters by or following from thime to time.
3. WHAT IS NOT COVERED
Please read the following carefully;
- Failure to have the required periodic inspection and required
service performed as mandated elsewhere in this
service booklet.
- Improper or wrong maintenance and in deviation with
guidelines mentioned in this service booklet.
- Any modification, alterations made to the vehicle such as
including but not restricted to adding lights, changing
engine specifications to increase horsepower, or using
wide tyres, and or any other modification in the vehicle
that may likely to have an effect on the performance of
the vehicle. (e.g.: a defect caused by the installation of
non homologated wheels and tyres are not covered by
the warranty.)
- Failure to use genuine parts, /fluids (oil, coolant, gas) and
/ or other accessories / consumables recommended or
approved by General Motors India.
- Use of the vehicle for purposes or in a manner other than
the one mentioned in the owner's manual. Exceeding specified
capacities such as loading weight, passenger, speed,
use as a commercial vehicle and rpm limitations.
- Damage caused by driving the vehicle under severe conditions
such as un-pliable or water-logged roads, in races
or rallies.
- Damage caused by natural disasters including but not
restricted to earthquakes, storms, floods, fire and accidents.
The owners are recommended to keep their vehicle
insurance valid at all times.
- Damage caused by smoke, chemicals, bird-droppings, salt,
stone chipping, scratches, iron dust or any other extraneous
circumstances like external mechanical or chemical influences
(regarding paint or body damage, specially stone
throw, air-borne rust, industrial fall out), damage to catalytic
converter due to use of wrong/bad quality fuel acting
on the vehicle
- Damage caused by normal wear (for instance brake-pad,
etc.) or exposure to the elements such as discoloring or
deformation of any interior, plastic, chrome or painted part
or surface.
- Sensory complaint by the owner against symptoms such
as noise, vibration or oil stains which do not effect performance.
- Damage which should have been detected during normal
usage but became serious when left unattended to and/or
the owner of the vehicle having failed to claim and having
rectified a defect which was already apparent during
vehicle delivery, immediately after delivery or a defect
which becomes apparent at a later date immediately after
it became apparent.
- Failure of the owner to adhere to the requirements outlined
in Clause 4.
- Fuel system damage caused by water or other foreign
matter in the fuel system.
- Damage caused by the installation of accessories or
equipment after the vehicle has been purchased from the
Chevrolet authorized retailer such as radio, car telephone,
CD radio set, or cargo carrier and / or other activities of a
similar nature.
- Consumptive parts and oil/grease and other fluids. (See
the following tables of consumptive parts and oil/grease
and other fluids.)
- Adjustments, cleaning, inspection, or required periodic
maintenance.
- Parts designated as requiring periodic replacement.
- Warranty repair not performed by a Chevrolet authorized
retailer.
- Charges or fees for telephone, tow, transportation charges
of the vehicle to the nearest Chevrolet authorized retailer,
rental car, and so forth; compensation for inconvenience
or commercial losses; all other consequential costs relating
to the owner being unable to use the vehicle.
- Any accident, damage, loss or destruction due to negligent,
careless use of vehicle.
- Damage to the engine while driving in water logged conditions
or entry of water in to the engine.
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Consumptive Parts |
Oil/Grease and other fluids: |
• Spark Plug
• Belt
• Air cleaner element
• Fuel filter
• Oil filter
• Clutch disk, clutch parts
• Brush holders (for ECVT)
• Brake linings
• Brake disks
• Brake drums
• Wiper blades
• Light bulbs
• Motor brushes
• Fuses, etc.
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• Engine oil
• Transmission oil
• Automatic transmission fluid
• Brake fluid
• Coolant
• Grease
• Washer fluid
• Battery fluid
• Gasoline
• Air conditioner refrigerant
• Other lubricants, etc.
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No warranty repair shall be made if it is found that the vehicle
Identification number like chassis / engine number, odometer
or the warranty & service booklet, have been tampered
with. This list is neither exclusive nor exhaustive and the
decision of General Motors India shall be final and binding.
4. WHAT THE OWNER MUST DO
In order to keep this warranty valid you must:
- Use your vehicle as instructed in the owner’s manual.
- Have your vehicle inspected according to this schedule.
The cost of the service is borne by the owner. If the services
are not performed within the specified time limits,
the general and the rust through warranty as referred to
under Clause 2 above, shall be rendered null and void
and shall not be reinstated by a subsequent service.
- Keep the warranty & service booklet and all receipts in a
safe place to present to the Chevrolet authorized dealer at
regular maintenance visits and when repair work is required.
5. PARTS COVERED BY OTHER WARRANTY CONDITION
- Battery : The coverage period is 1 year from the date of
new vehicle registration regardless of the distance traveled.
- Tyres : This warranty is covered by the tyre manufacturer.
The coverage period is one year. Please check with your
Chevrolet authorized dealer for details.
- Audio/Radio : This warranty is covered by the audio/radio
manufacturer. The coverage period is one year. Please
check with your Chevrolet authorized dealer for details
6. MAKING THE WARRANTY EFFECTIVE
The warranty goes into effect after Chevrolet authorized
retailer fills in the appropriate information about your vehicle
and places the retailer's official seal and signature in
the warranty & service booklet.
7. REQUIREMENTS FOR WARRANTY WORK
To have warranty work carried out, present the warranty
& service booklet to the authorized Chevrolet retailer as
mentioned in this booklet. If the warranty & service booklet
is lost or incomplete, work to be carried out with respect
to the standard warranty shall be refused.
8. CHANGE OF OWNERSHIP
If the vehicle is sold during the warranty period, please
deliver the warranty & service booklet to the new owner.
The new owner will need to complete the change of address
or subsequent ownership notification card located
elsewhere in this booklet in order for the coverage to be
transferred.
9. EXPENSES ASSOCIATED WITH WARRANTY WORK
The expenses of repair work and parts of your Chevrolet
will be covered by Chevrolet standard limited warranty in
accordance with the WARRANTY & SERVICE BOOKLET.
Other expenses that are not covered by the Chevrolet
Standard Limited Warranty must be covered by the owner.
10.General Motors India Private Limited is launching the
Chevrolet Aveo U-VA in different cities in a phased manner. The
Chevrolet dealer responsible for delivering your Aveo U-VA is
qualified to provide all Aveo U-VA related services within the
city where the dealership is located. As other Chevrolet
dealers become operational to handle the Aveo U-VA, they will
also be able to provide similar Aveo U-VA related services. IN
ORDER FOR THE WARRANTY ON YOUR VEHICLE TO
APPLY, IT IS IMPERATIVE THAT YOUR AVEO U-VA BE SERVICED,
HANDLED AND ATTENDED TO ONLY BY
CHEVROLET RETAILER AS SET FORTH IN THIS BOOKLET.
11. The following requisite document should be presented
to the Chevrolet Retailer at the time of making a claim
under New Vehicle Warranty:
- Original invoice issued by Chevrolet Retailer.
- This warranty and service booklet service / maintenance
record.
- Any other document deemed to be necessary by
Chevrolet retailer and/or General Motors India.
EMISSION WARRANTY
(Applicable in NCR Delhi, Chennai,
Kolkata and Mumbai)
Subject to other terms of the warranty
policy and the conditions and obligations
laid down hereunder, General Motors India
Pvt. Ltd., hereafter called GMI, certifies
that the components liable to affect the
emission of the gaseous pollutants in the
vehicle in the normal use despite the use
to which it may be subjected, comply with
the provisions of Rule 115 (2) of the central
Motor Vehicle Rules, 1989,and further
warrants that if on examination by a service
center duly authorized by the GMI,
the vehicle is discovered to be failing to
meet the emission standard as specified in
the said rule, our authorized service center
shall take such corrective measures as
may be necessary and shall at its sole discretion
either repair or replace free of
charge such components of emission
control system as are specified in Annexure
II hereof.
The definitions of various terms used in
Emission warranty proposal are given in
Annexure –I. These definitions shall be in
line with the definition of the existing product
Warranty definition.
Conditions :
- This warranty will be in addition to and
will run concurrently and parallel to the
product warranty and will apply only
in respect to components as mentioned
in Annexure-II.
- The period of the vehicle’s warranty
shall commence from the date of the
vehicle sale.
2.1 Warranty period - 1,00,000 kms or 3
years whichever occurs earlier, from
date of the vehicle sale.
- The warranty claim will be accepted
only after examination carried out by
Authorised Service Centers leading to
a firm conclusion that none of the original
settings /specifications have been
tampered with and that the components
(s) as mentioned in Annexure –
II has/have a manufacturing defect,
and /or, that the vehicle is unable to
meet the In-use emission standard, as
described in S.No 3 above with the instructions
in the Owner ‘s Manual
(OM).
- The methods of examination to determine
the warrantable condition of the
components will be at sole discretion
of GMI and or its authorised service
centers and results of such examination
will be final and binding. If, on examination,
the warrantable condition
is not established, GMI will have the
right to charge full, or part, of the cost
of such examination and resulting repairs
/rectification
- In case of acceptance of the warranty
under Emission Warranty, GMI will replace,
at Authorized Service Centers,
free of charge, the components which
are covered as mentioned in Annexure-
II, but the consumables as mentioned
in OM shall be charged as per
actual applicable rates.
- In case of a vehicle in which the components
covered under Emission Warranty
or the associated parts, are not
independently replaceable, on account
of their being integral parts of a complete
assembly, GMI will have the sole
discretion to replace either the entire
assembly or by using some of the
parts of the system through suitable repairs or modifications.
- Any consequential repairs or replacement
of parts which may be found
necessary to establish compliance to
In-use emission standards, in addition
to the replacement of the components
covered under Emission Warranty, will
not be made free of cost unless such
parts are also found to be in a warrantable
condition within the scope
and limit of the product Warranty
(Chevrolet U-VA -3 years / 1,00,000
kms, whichever is earlier). The
consumables and labour shall be
charged per actual during such repairs
or replacement of parts.
- All the parts removed for replacement
under warranty will be the property of
GMI.
- GMI will not be responsible for the
cost of transportation of the vehicle to
the nearest Authorized Service Center
or any loss due to non-availability of
the vehicle during the period of a warranty
claim and examination by GMI/
Authorised Service Centers and repairs.
- GMI will not be responsible for any
fines, penalties that may be charged
by Statutory or Regulatory authorities
on account of failure of the vehicle
to comply with the in-use emission
standards on the vehicle not meeting
any such given legal/ regulatory requirement,
during inspection by such
authorities.
- Emission Warranty will be applicable
irrespective of the change of ownership
of the vehicle provided all the
conditions as laid down in this document
are met from the date of original
sale of the vehicle.
This Emission Warranty will be applicable
only if the customer :
- Observes all the important instructions
and any other precautions listed
in the OM for use of the vehicle.
- Under all circumstances uses lubricants
and fuel as recommended by manufacturer.
- Regularly obtains and carries out
maintenance at GMI Authorised Service
Centers as per the list in this
booklet only, in accordance with GMI
guidelines and enters the details in
the Logbook/Service Book.
- Immediately approaches the nearest
Authorized Service Center as
per the list in this booklet upon
discovery of failure to comply with
the In-use emission standard
inspite of having maintained and
used the vehicle in accordance
with the instructions in the OM and
having carried out such repairs
and adjustments as may be required
with a view to establish
such compliance.
- Produces the ‘Pollution Under
Control (PUC)’ certificate valid for
the period immediately preceding
the test during which the failure is
discovered, the test having been
carried out either for obtaining a
new certificate, or pursuant upon
being directed by an officer as referred
to in sub – rule (2) of Rule
116 of the Central Motor Vehicles
Rules,
- Produces the Logbook provided
with OM and all relevant bills for verification of details.
- Produces receipts covering maintenance
of the vehicle as specified in
the OM from the date of original purchase
of the vehicle.
- Produces valid certificate of insurance
& RTO registration.
Conditions under which warranty is NOT applicable:
- Non production/availability of a valid
‘Pollution under Control’ certificates
as described in customer obligation
(V).
- In case the vehicle is not serviced by
GMI Authorised Service Centers as
per the list in this booklet as per the
service schedule described in the
maintenance chart given in the OM.
- A vehicle, which has been subjected
to abnormal use, abuses, neglect and
improper maintenance or has met
with an accident.
- Use of such replacement parts,
which are not specified and approved
by GMI.
- If the vehicle or parts thereof, have
been altered, tampered with or modified
or replaced in an unauthorized
manner.
- A vehicle on which the odometer is
not functioning or the odometer has
been changed or the reading of which
has been changed / tampered with
so that the actual mileage cannot be
readily determined.
- A vehicle, which has been used, for
competitions, races, rallies or for the
purpose of establishing records.
- Examination by GMI or our Authorized
Service Centers as per the list
in this booklet of the vehicle shows
that any of the conditions stipulated
in the OM with regard to use and
maintenance have been violated.
- A vehicle, which has been run on
adulterated fuel or lubricant or fuels
lubricants other than those, specified
by GMI.
Scope and Limits:
- This emission warranty is in addition
to the product warranty for the vehicle
as per the scope and limit described
in the OM and all conditions
described therein will apply,
in addition to those exclusively
stipulated in this warranty.
- The emission warranty covers only
compliance with the emission standard
as specified in sub rule (2) of
Rule 115 of CMVR. It does not
cover any other performance of
these parts or routine test and consequent
maintenance or adjustments
to establish compliance to
the in-use emission standard as applicable
to the state, in which the
vehicle is registered and is in use.
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ANNEXURE-I
Definitions:
- Vehicle : The Motor Vehicle approved for sale within India under the provisions of Central Motor Vehicle Rules, 1989 or
any subsequent amendment or substitution thereof.
- Owner Manual ( OM) : A document given to the customer at the time of sale of the vehicle giving guidelines on use and
maintenance of the vehicle including the terms and conditions of Warranty
- Maintenance : Maintenance as per the schedule provided in the owner’s manual by GMI including inspection, verification
check, adjustment and replacement, if necessary.
- Logbook : The scheduled service record book, which shall be issued at the time of first sale to the customer.
- Abnormal Use : The situations when the vehicle is put to use other than that intended by GMI such as racing, overloading
or use of adulterated fuel or fuel not recommended by GMI.
- Manufacturing Defect : Means deficiency or deviation from normal production tolerance in design, material, or workmanship
in a device or system which affects any parameter, performance, or component belonging to emission control system.
- Product Warranty : The manufacturer warranty as provided by GMI, which covers failure of various parts and systems as
per the OM. 3 years / 1,00,000 kms (Whichever is earlier).
- Emission Warranty : Warranty for emission performance of the vehicle as determined by sub-rule (2) of rule no 115 of the
Central Motor Vehicles Rules, 1989.
- Authorized Service Centers : Any service facilities authorised by GMI to perform warranty repairs. This shall include all of
GMI dealerships that are recognised for service of subject vehicles or any other service center duly authorised by GMI.
- Warrantable Condition : Warrantable condition means any condition of a vehicle, which triggers the responsibility of GMI
to take corrective action within the framework of emission Warranty. This however shall not include any statutory or regulatory
fines or penalties.
- Warranted Parts : Those components, listed as per Annexure –II.
ANNEXURE - II
List of Components Covered under Emission Warranty
S. No. Part name
- Catalytic Converter***
- Exhaust manifold gasket
- Electronic Control Module
- Idle Air Control Motor
- Manifold Absolute Pressure Sensor
- Throttle Position Sensor
- Air Temp. Sensor
- Oxygen sensor
- Coolant Temperature Sensor
- Injectors
- Knock sensor
- Fuel Injection Pump ‘D” Repair/ Recaliberation
- Exhaust Gas Re-circulation Valve
*** Catalytic Converter is covered only for emission related failures as provided under th warranty statement. Replacements if
any shall not be applicable for breakage and noise problems.
Note : All the above mentioned parts are covered only if the car fails to meet the prescribed Emission norms. Any other performance
problems shall be treated as not relevant to the Emission warranty. |
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